Exciting Opportunity: Night Receptionist Position at Maison ELLE Hotel 

Do you enjoy working at night and has a deep passion for hospitality?  Maison ELLE, a luxurious 4-star boutique hotel near Vondel Park, is seeking an enthusiastic individual with experience who aligns with the brand and is ready to provide exceptional service as a night receptionist to uphold the luxurious and welcoming ambiance that defines Maison ELLE.

As a Night Receptionist at Hotel Maison ELLE, you will be the face of our establishment during the late hours, responsible for welcoming guests, assisting with inquiries, and ensuring the smooth operation of overnight services. Your primary focus will be to maintain our high standards of hospitality while catering to the needs of guests arriving late or departing early.

Position: Night Receptionist
Location: Maison ELLE Hotel, Amsterdam
Working Hours: 23:00 - 07:00
Part-Time: 3-4 shifts per week

Responsibilities:

• Process emails and reservations efficiently
• Handle check-ins and check-outs with precision using the MEWS system
• Provide exceptional customer service, anticipating guest needs before they arise
• Address and resolve guest complaints professionally and promptly
• Maintain the high standards of a 4-star hotel with a strong focus on hospitality
• Collaborate with other team members to ensure a seamless transition between day and night shifts

Requirements:

• Previous experience in a similar role 
• A 4-5 star hotel attitude with a strong emphasis on customer service
• Hospitable and proactive, anticipating and meeting guest needs seamlessly
• Familiarity with MEWS or similar hotel management systems
• Ability to handle complaints diplomatically and resolve issues effectively
• Ability to work and solve problems independently

Benefits:

• Competitive salary of €16.96 per hour (including 8,33% monthly holiday pay and holidays 10,82%)
• 10% night shift allowance
• Opportunity to work in a rebranded and stylish boutique hotel
• Ability to evolve professionally
• Experience a vibrant and dynamic work environment near Vondelpark

• Budget of 1500 euros for Dutch courses
• Annual budget of 200 euros for a course of your choice
• BHV (emergency response) training

• In a dynamic hospitality group with colleagues from all over the world
• On your personal development plan, in order to reach your full potential
• Where your growth and development are our main focus point 
• Where you get training to reach your goals
• At beautiful and historical locations in Amsterdam and where you’re offered great working conditions
   

About Maison ELLE Hotel:

Maison ELLE Hotel, situated near the enchanting Vondel Park, is a haven of luxury and style. They recently rebranded from Park 6 to Maison ELLE and dedicated to providing a 4-star experience is reflected in every detail, from our stylish decor to our personalized customer service. To learn more about Maison ELLE Hotel, please visit the website here.https://maisonelle.fr/nl/etablissement/hotel-amsterdam/

About We Are Key

We Are Key is a hospitality recruitment agency in Amsterdam, focused on placing and training great talent at hotels in the city. We Are Key B.V.'s mission is to support and motivate our employees in their growth on both a personal and professional level. Besides the recruitment and placing of staff, the organization provides training to staff with the goal to support in their growth and development. Curious for more? Check out our website www.wearekey.nl.

Join us in creating memorable experiences for our valued guests in the heart of Amsterdam. We look forward to welcoming you to our team!